Privacy Policy
Last Updated: July 23, 2026
This Privacy Policy describes how geyser-sparrow collects, uses, and protects your personal information when you visit our website or use our services.
1. Information We Collect
1.1 Information You Provide
When you submit a contact form or request a quote, we collect:
- Full name
- Email address
- Service selection details
- Any additional information you choose to provide in message fields
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and general location information
- Browser type and version
- Pages visited and time spent on each page
- Referring website addresses
- Device type and operating system
2. How We Use Your Information
We use collected information for the following purposes:
- To respond to your inquiries and provide requested services
- To schedule property assessments and system installations
- To send service updates and technical information about your solar installation
- To improve our website functionality and user experience
- To comply with legal obligations and protect our rights
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in our operations (payment processors, scheduling systems)
- When required by law or to respond to legal processes
- To protect the rights, property, or safety of our company, customers, or others
- With your explicit consent for specific purposes
4. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings. For more details, please review our Cookies Policy.
6. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Request transfer of your data to another service provider
To exercise these rights, contact us at [email protected]
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Contact form submissions are typically retained for three years after the last interaction.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: 287 Wickham Terrace, Spring Hill QLD 4000, Australia
12. Australian Privacy Principles Compliance
We are committed to complying with the Australian Privacy Principles under the Privacy Act 1988. This includes ensuring that your personal information is collected, used, and disclosed in accordance with these principles.